Last updated:4.18.26
Privacy policy
Rematea ("we," "us," or "our") operates the website remateas.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect the following types of information:
Personal identification information: name, email address, mailing address, phone number, and payment information provided at checkout.
Device and usage information: IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is collected automatically through cookies and similar tracking technologies.
Communications: any messages you send us through our contact form, email, or social media.
How We Use Your Information
We use the information we collect to:
We use the information we collect to:
Process and fulfill your orders, including sending order confirmations and shipping updates.
Communicate with you about your orders, returns, or questions.
Send marketing emails and event announcements, if you have opted in to receive them.
Improve our website and understand how our customers use it.
Comply with legal obligations.
We do not sell your personal information to third parties.
Cookies
Our website uses cookies to enhance your experience, analyze site traffic, and support marketing efforts. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
Third-Party Links
We use third-party service providers to help operate our website and conduct our business, including payment processors, email marketing platforms, and analytics tools. These providers have access to your personal information only as necessary to perform their functions and are obligated not to disclose or use it for any other purpose.
These may include: Shopify (e-commerce), Stripe or similar (payment processing), Klaviyo or similar (email marketing), and Google Analytics (site analytics).
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is generally retained for a minimum of 7 years for tax and accounting purposes.
Your Rights
You have the right to:
Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to certain legal exceptions.
Opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us at hello@remateas.com.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Contact us at hello@remateas.com to submit a request.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and products are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.
Contact
If you have any questions about this Privacy Policy or how we handle your data, contact us at hello@remateas.com.
